The real estate industry continuously adopts new tools that aim to simplify processes. These emerging web apps and software solutions help real estate agents keep track of their leads, follow up with clients, and capture more prospects through targeted marketing efforts.
As a real estate agent, the more information you have about your clients and their homes, the better you’ll be able to serve them. Read on and learn why real estate agents shouldn’t overcomplicate their customer relationship management (CRM) system.
What Is Real Estate CRM?
Real estate CRMs keep track of all your contacts and leads and allows you to manage them more effectively. Having instant access to clients’ information helps agents to build strong relationships with them.
Essentially, a good real estate CRM will help agents stay organized and ensure they’re providing top-notch service to every client.
7 Reasons Why You Need a Simple Real Estate CRM
Simplicity is vital when it comes to managing your real estate business. An uncomplicated real estate CRM can help you stay organized, save time and keep track of your clients, prospects, and leads. Here are eight reasons why you need one.
1. Provides Valuable Insight Into Where Leads Come From
A real estate CRM can help you track what marketing tactics are producing leads, as well as which sources are performing better. You can use this information to fine-tune your marketing strategy and determine how to allocate your time and resources most effectively to maximize your return on investment (ROI).
In essence, the more data you have about where your leads come from, the easier it will be to identify new opportunities.
Using a simple real estate CRM makes these important metrics easy to access and understand.
2. Helps You Prioritize the Most Valuable Leads
Customer relationships are at their most impressionable when they’re fresh and new. With a CRM, you can take advantage of those first few months by automating your follow-up process. This will help you ensure that you’re following up with leads regularly.
The more touchpoints you have with your leads, the more familiar they’ll become with your business. Managing these relationships with real estate leads is all about prioritization.
Prioritizing clients, however, can be time-consuming and expensive, especially if you have many at any given time. A simple real estate CRM helps you prioritize your leads by giving you control over how they are sorted.
3. Allows You To Organize and Centralize Customer Data
Your customer data is an aggregate of information related to every person who bought or sold real estate through you or from you. These can be buyers, sellers, and renters, including:
- Contact info
- Purchase history
- Personal preferences
As it relates to real estate, customer data also includes details like income level estimates and any other relevant real estate intel that can help your business grow. For your real estate business to scale effectively, you need access to a simple customer database that’s easily accessible.
Your real estate business is in constant motion, and if you’re like most agents, you have your hands full simply keeping your finger on the pulse of your transactions. Having a dependable document system on-the-go that allows you to collaborate with your clients can dramatically improve the client experience
4. Improves the Quality of Lead Nurturing
Lead nurturing is any action that engages potential customers throughout their buyer journey. This process focuses on leading potential buyers toward conversion by educating them with valuable content and eventually transforming them into buyers. This way, you create genuine interactions with your future clients and begin to build trust.
5. Helps You Respond Quicker
Effective communication is essential to your real estate business. Whether you’re an agent or manager, there are many ways you can improve your response time and overall efficiency in communicating with clients and prospects.
Listing agreements, scheduling showings, and making adjustments to properties are all things you’ll have to deal with quickly. Not to mention the paperwork and tasks that each party has to send to each other as the transaction progresses.
With ListedKit’s built-in task manager and secure document management systems, your clients can keep a close eye on the process. Thus, you’re able to spend more time closing deals and less updating current clients on the inner workings of their transactions.
A good CRM will make it easy for you to keep track of the clients in your pipeline and which of their tasks and deadlines are upcoming. Promptly responding shows that you value your client’s interest and keeps them coming back.
6. Let’s You Manage Channel Partners and Brokers
Working with other real estate agents and brokers is a great strategy for reaching more leads, expanding your business network, and increasing revenue. But it’s not always easy to manage everyone who helps you sell real estate.
With an old-school spreadsheet or paper-based system, you’ll spend precious time manually tracking emails, phone calls, and follow-ups. However, you can manage all of your paperwork in one place and have access to them whenever and wherever you need them, ensuring you never miss a deadline and close on time.
Your CRM solution should make it easier for you to collaborate by providing a direct look into the transaction process.
7. Helps To Scale Out Your Referral Process
Referrals help you build your client base, encouraging customer loyalty and word-of-mouth advertising. When customers are happy with your services, they share that information with others.
As a real estate professional, referrals are a great way to spread awareness about your business and attract new customers. You don’t even have to spend money on expensive marketing campaigns.
In real estate, getting referrals from satisfied clients is one of the most effective ways to grow your business. It’s also an opportunity to highlight your quality of service and quickly establish you as a leader in your field.
One happy contact can often bring multiple opportunities. Sellers often become buyers or a successful close may spark new referrals. No matter where your contact may be on their buying or selling journey, ListedKit enhances the client experience to help increase your chances of receiving a referral.
The Right CRM Tool Will Help Your Decisions
An integrated CRM system allows you to make better decisions. It can help you stay organized, increase your productivity, and help you refine customer experience by tailoring interactions to them and their needs.
With ListedKit, you get these features, along with other transaction management tools, in a straightforward package. It’s easy to use regardless of any previous familiarity with CRMs or similar databases. We built it to be mobile-friendly so that you can access your data from anywhere, at any time.
See how a simpler CRM combined with the right set of tools can help your business succeed. Begin your free trial today—no credit card information is necessary.
